HR Touching Lives - Tale of Concern

Talking of anything that has to deal with Management, jargons for sure make way for all modes of communication and description. So be the case for Human Resources too, in fact I too have a quote at the top pf my page that reads: “Our progress as a Nation can be no swifter than our progress in education. The human mind is our fundamental resource.”

If we were to minus these fancy ways of using the language to talk about a profession perhaps there are other tell tale signs that speak in volumes about the effect and impression it creates over other people – primarily the customers/clients of the Company. For HR the best tell tale sign of its progress is how an individual’s life is touched or how the HR Dept. as a whole, all the while representing the Organization touch many lives and motivate people to put in their very best, irrespective of their designation.

This post onwards I would be sharing and talking about those innumerable HR people I’ve come across who at some point of their career have created values for their employees and help instill trust and faith in the system of the Organization. I would also be citing memorable occasions wherein the HR’s action and thoughts lead to a feeling of bonhomie among employees.

During my interns’ period in one of the CMM level 5 companies, I came across this HR who was effervescent in her ways. The day I happened to join in there was incidentally the very next day post New Year. All employees seemed to be preoccupied in their work and headed to their workstations the moment they stepped into the office premises. However, the HR who came smiling and greeting people went right upto the front desk executive (or receptionist as recognized by people) and greeted her with genuine concern and smile. Besides the HR, I never saw anybody else walk right upto that lady nor even glance towards that corner of the office building. The front desk lady was of course overjoyed when a Senior Executive HR cared enough to reach out to her. More of the days that I was there, I found her unique in many ways and the extraordinariness in her being a Human Resources person kept reflecting by her concern and spontaneous efficiency at work.

For many it may sound like ‘so what’ and ‘big deal’ however, small acts of appreciation of this kind only help the employee in believing that his/her future and career lie in the right hands that would help them grow individually and professionally. It doesn’t matter at the end of the day in such organizations, whether one’s a clerk, a class IV employee or a top management official. The culture is so strong that it reflects in the people who manage the systems and processes and without much deliberation the employee feels like giving back as much as they can.